June 2019
Intermediate to advanced
77 pages
57m
English
Content preview from ITIL® Foundation Essentials – ITIL 4 Edition - The ultimate revision guide
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CHAPTER 9: ITIL PRACTICES
“A practice is a set of organizational resources designed for performing work or accomplishing an objective.”
Each ITIL practice supports multiple service value chain activities. Practices are made up of resources from the four dimensions of service management:
1.Organisations and people
2.Information and technology
3.Partners and suppliers
4.Value streams and processes
The ITIL Service Value System includes 34 practices:
•14 general management practices
•17 service management practices
•3 technical management practices
This publication only addresses practices covered in the ITIL 4 Foundation syllabus.
| General management practice | These practices are adopted and adapted for service management from business management. ... |
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