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ITIL® Foundation Essentials – ITIL 4 Edition - The ultimate revision guide
book

ITIL® Foundation Essentials – ITIL 4 Edition - The ultimate revision guide

by Claire Agutter
June 2019
Intermediate to advanced content levelIntermediate to advanced
77 pages
57m
English
IT Governance Publishing
Content preview from ITIL® Foundation Essentials – ITIL 4 Edition - The ultimate revision guide

CHAPTER 6: THE FOUR DIMENSIONS OF SERVICE MANAGEMENT

The four dimensions are:

1.Organisations and people

2.Information and technology

3.Partners and suppliers

4.Value streams and processes

The four dimensions of service management are relevant to all elements of the Service Value System. Failing to consider all of the four dimensions can lead to services that offer poor quality or efficiency or may even mean services aren’t delivered at all. The four dimensions can overlap and interact in unpredictable ways. The four dimensions must be considered for every service. Figure 4 shows the four dimensions.

image

Figure 4: The four dimensions of service management ...

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Publisher Resources

ISBN: 9781787781191