June 2019
Intermediate to advanced
77 pages
57m
English
Content preview from ITIL® Foundation Essentials – ITIL 4 Edition - The ultimate revision guideBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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CONTENTS
Chapter 1: Key concepts of service management
Chapter 2: Service management roles
Chapter 4: Service relationships
The service relationship model
Guiding principle 1: Focus on value
Guiding principle 2: Start where you are
Guiding principle 3: Progress iteratively with feedback
Guiding principle 4: Collaborate and promote visibility
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.