May 2020
Beginner
224 pages
5h 5m
English
Content preview from Keeping Score
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7 Measuring Product/Service Quality
This is the section on your scorecard where you plot key quality variables relating to the products you manufacture or the services you sell. This is not customer satisfaction data, although the two are certainly related. In this box on your scoreboard, you put your measure of your quality. These are the data from tests, inspections, and various measurements of your performance. In this chapter, I will explain some of the mistakes organizations make when measuring the quality of their products and services and provide some suggestions on how to select the most appropriate measures.
PRODUCTS, SERVICES, OR BOTH?
In a manufacturing company, it’s very easy to identify what the products are. Manufacturing ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.