8 Measuring Processes and Operational Performance
THE KEY TO EXCELLENCE
The key to excellence in any organization is control of its processes to produce reliable and consistent products and services. Performing the right processes in the right manner leads to consistent levels of product and service quality. The difficulty lies in finding the right process variables to measure and setting the standards appropriate to performance levels of each of the process measures. Process and operational measures are leading-edge measures that are more short-term-focused. These are the measures that are typically monitored every day or at least every week. Some process variables are even monitored continuously to ensure the production and delivery of ...
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