Skip to Main Content
Keeping Score
book

Keeping Score

by Mark Graham Brown
May 2020
Beginner content levelBeginner
224 pages
5h 5m
English
Productivity Press
Content preview from Keeping Score

8 Measuring Processes and Operational Performance

THE KEY TO EXCELLENCE

The key to excellence in any organization is control of its processes to produce reliable and consistent products and services. Performing the right processes in the right manner leads to consistent levels of product and service quality. The difficulty lies in finding the right process variables to measure and setting the standards appropriate to performance levels of each of the process measures. Process and operational measures are leading-edge measures that are more short-term-focused. These are the measures that are typically monitored every day or at least every week. Some process variables are even monitored continuously to ensure the production and delivery of ...

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.
Start your free trial

You might also like

Listen Up or Lose Out

Listen Up or Lose Out

Robert Bolton, Dorothy Grover Bolton
The Tyranny of Metrics

The Tyranny of Metrics

Jerry Z. Muller
Customer Success

Customer Success

Nick Mehta, Dan Steinman, Lincoln Murphy, Maria Martinez
Measure What Matters

Measure What Matters

Katie Delahaye Paine

Publisher Resources

ISBN: 9781439886854