Book description
A complete guide to using KPIs to drive organisational performanceIs your business on track to achieve success? Key Performance Indicators For Dummies covers the essential KPIs that are useful to all kinds of businesses, and includes more than 100 different ways leaders can monitor and drive performance in their organisations.
This book helps managers understand the crucial KPIs that should be implemented for all different aspects of the organisation, including financial performance, operational and internal processes, sales and marketing, customer satisfaction and more. Good KPIs should be unique to every business, as every business has different objectives. To meet this need, the book provides tools and templates that leaders can use to develop unique KPIs that best suit their particular organisation or industry.
- Learn to design KPIs that are unique to your business and fit closely to your strategic objectives
- Determine which KPI questions you should be asking to achieve the right insights for your business
- Learn the specific KPIs that are appropriate for different business circumstances
- Turn KPIs into deep insights by mastering related reporting and communications practices
KPIs are a crucial part of every manager's toolkit, and are essential for helping to monitor the execution of business strategies and measure results. Key Performance Indicators For Dummies moves beyond a basic discussion of what KPIs are, and why they are needed to provide a complete guide for learning to design and use specific KPIs to drive organisational performance.
Table of contents
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- Introduction
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Part I: Getting Started with Key Performance Indicators
- Chapter 1: Introducing Key Performance Indicators (KPIs)
- Chapter 2: Types, Targets and KPI Mistakes
- Chapter 3: Creating a Culture of Fact-Based Decision-Making
- Chapter 4: Organising Your KPIs
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Part II: Implementing and Using KPIs Effectively
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Chapter 5: Developing a KPI
- The Question is The Answer: Developing Key Performance Questions (KPQs)
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Deciding on the Right KPIs
- Step 1: Linking KPIs to strategic objectives
- Step 2: Identifying the unanswered questions
- Step 3: Isolating the decisions to take
- Step 4: Checking for existing data and methods
- Step 5: Collecting meaningful data in time
- Step 6: Assessing the usefulness to answering the question
- Step 7: Assessing the usefulness to decision-making
- Step 8: Creating awareness of cheating
- Step 9: Are the costs and effort justified?
- Step 10: Collecting the data
- Making it work: the ten-step template in action
- Deciding on How to Collect the Data
- Finalising Your KPIs: Applying the KPI Design Template
- Chapter 6: Use it or Lose it: Turning KPIs into Insights
- Chapter 7: Spreading the Word: Reporting and Communicating KPIs Effectively
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Chapter 5: Developing a KPI
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Part III: Developing Financial KPIs
- Chapter 8: The Holy Grail of Business: Revenue and Profit KPIs
- Chapter 9: The Ones You Can’t Take Your Eyes Off: Liquidity and Cash Flow KPIs
- Chapter 10: Reporting to the Masters: Shareholder and Value-Added KPIs
- Chapter 11: Measuring Your Financial Efficiency
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Part IV: Developing Customer, Sales and Marketing KPIs
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Chapter 12: The Customer is Always Right: Measuring Your Customer Success
- Asking if Your Customers Would Recommend You (NPS)
- Measuring How Satisfied Your Customers Are (Satisfaction Index)
- Tracking How Likely Your Customers are To Leave (Retention/Churn)
- Gauging Whether All Customers are Equal (Profitability)
- Calculating Your Customers’ Value (Life-Time Value)
- Measuring Whether Your Customers are Truly Engaged
- Chapter 13: Measuring the Market and Your Place in It
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Chapter 12: The Customer is Always Right: Measuring Your Customer Success
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Part V: Developing Operational and Internal Process KPIs
- Chapter 14: Measuring Project Performance
- Chapter 15: Measuring Internal Efficiency and Quality
- Chapter 16: Measuring IT Performance
- Part VI: Measuring Your Most Important Assets: Developing HR and People KPIs
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Part VII: The Part of Tens
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Chapter 19: Ten Tips for Developing Effective KPIs
- Map Your Strategy
- Identify the Questions You Need to Answer
- Define Your Data Needs
- Evaluate All Existing Data
- Find the Right Measurement Methodology
- Assign Ownership
- Identify the Right Measurement Frequency
- Ensure Costs and Efforts are Justified
- Find the Right Supporting Data
- Finding the Right Picture to Communicate your KPI
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Chapter 20: The Ten Biggest KPI Mistakes to Avoid
- Measure Everything That is Easy to Measure
- Measure Everything Everyone Else is Measuring
- Not Linking KPIs to Strategy
- Not Separating Strategic KPIs from Other Data
- Hardwiring KPIs to Incentives
- Not Involving Executives in the KPI Selection
- Not Analysing Your KPIs to Extract Insights
- Not Challenging Your KPIs
- Not Updating Your KPIs
- Not Acting on Your KPIs
- Chapter 21: The Top Ten KPIs to Use
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Chapter 19: Ten Tips for Developing Effective KPIs
- About the Author
- Cheat Sheet
- More Dummies Products
Product information
- Title: Key Performance Indicators For Dummies
- Author(s):
- Release date: March 2015
- Publisher(s): For Dummies
- ISBN: 9781118913239
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