October 2019
Intermediate to advanced
384 pages
8h
English
Content preview from Key Performance Indicators, 4th Edition
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CHAPTER 5Getting the CEO and Senior Management Committed to the Change
Overview
The senior management team must be committed to developing the critical success factors and associated measures and driving them through the organization. Thus, the timing of the project is vital. The KPI project must find a suitable window where the senior management team will have time to commit to the change process. The size of the organization will determine which of the approaches outlined here will be chosen.
This chapter outlines the tasks required in this stage and gives instructions on how to access, free of charge, a pdf of the suggested worksheets and checklists to be used by the KPI project team.
Key learning points from this chapter include:
- The importance of the CEO as the driver for a KPI project.
- The KPI project proposal presentation will be one of the most important presentations in your working life.
- Management will need to abandon projects, processes, and reports to make time for the KPI project.
- The KPI project needs to report its wins to the senior management team each week.
- The KPI facilitator's role is one of facilitation and mentoring, not project leadership.
- The importance of the external facilitator's role and how to select them.
Too many projects fail because the senior management team was not committed to the project. It is important that the KPI project not be undertaken in an environment in which they are destined to fail. It is far better to defer the project ...
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