October 2019
Intermediate to advanced
384 pages
8h
English
Content preview from Key Performance Indicators, 4th Edition
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CHAPTER 10Reporting Performance Measures
Overview
In order to get measures to drive performance, reports must be designed to accommodate the information requirements of the different levels in the organization (board, senior management team, middle management, and the staff).
KPI reporting needs to be performed 24/7, daily, or weekly, as appropriate to support timely decision making. This chapter displays some better-practice formats that will help speed up this vital step and outlines some advice from the data visualization expert Stephen Few.
The key learning points from this chapter are:
- The common faults with reporting.
- KPI team to have sole responsibility for performance report design.
- For best practice graph design follow Stephen Few's advice.
- Why Excel is not suitable for a reporting system.
- Benefits of using 4,4,5-week periods instead of calendar months.
- Templates for intraday, daily, weekly, and monthly reporting.
- The importance of a one-page fanfold dashboard for the Board.
Just like the need to follow a structured approach when designing measures, we also need to do likewise when reporting them. There are some well-respected rules around report design and timeliness that should be followed.
Develop the Reporting Framework at All Levels
The reporting framework has to accommodate the requirements of different levels in the ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.