About the Author
DAVID PARMENTER'S work on KPIs is recognized internationally as a breakthrough in understanding how to make performance measures work. His commitment to Kaizen (continuous improvement) has led to this fourth edition of this best selling book.
David has worked for Ernst & Young, BP Oil Ltd, Arthur Andersen, and PricewaterhouseCoopers, and is a fellow of the Institute of Chartered Accountants in England and Wales.
He is a regular writer for professional and business journals. His performance management topics encompass replacing the annual planning process with quarterly rolling planning, reporting performance, and leadership and management issues.
He is also the author of The Financial Controllers and CFO's Toolkit: Lean Practices to Transform The Finance Team (Third edition), Key Performance Indicators for Government and Non Profit Agencies: Implementing Winning KPIs, and The Leading-Edge Manager's Guide to Success (all from Wiley). He can be contacted via parmenter@waymark.co.nz. His website, www.davidparmenter.com, contains many implementation toolkits, papers, articles, and freeware that will be useful to readers.
David is an international presenter having delivered keynote addresses, workshops and pay-to-view webinars to thousands of attendees in 32 countries. He is known for his thought-provoking and lively sessions, which have led to substantial change in many organizations.
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