October 2019
Intermediate to advanced
384 pages
8h
English
Overview
Every performance measure has a dark side, a negative consequence, an unintended action that leads to inferior performance. I suspect that well over half the measures in an organization may well be encouraging unintended negative behavior.
The Introduction explores the burning platform in performance management: how old, broken bureaucratic methods are being used that limit the longevity of organizations. It suggests a way forward, blazed by some modern organizations and documented by the paradigm shifters (Drucker, Welch, Collins, et al.).
Key learning points from the Introduction include:
- Every performance measure has a dark side and why over half of your measures may be destroying value.
- The three major benefits of ascertaining an organization's critical success factors and the associated performance measures.
- The importance of measuring at the top of the cliff.
- Examples of measures that are often confused as KPIs and dysfunctional measures that, if used, will damage an organization.
- Performance with KPIs should be seen as a requirement, a “ticket to the game” and not worthy of additional reward.
- Why a KPI project has to be run in-house.
- The steps CEOs need to take to get performance measurement to work in their organizations.
- The foolishness of setting year-end targets when you cannot see into the future.
- Guidelines as to the chapters the Board, CEO, KPI team, and team coordinators should read.
- Why owners of my previous editions should buy the fourth ...