Knowledge Management and E-Learning

Performance-Based Learning and Knowledge Management  ◾  153

early scepticism and feel enthusiastic about the improvements in time, cost, and

quality of the optimized process. However, some are afraid of falling victim to

another cost-cutting initiative. ey are anxious of losing their job once the pro-

cess is optimized. e simulation tackles this problem in prohibiting any layoffs

so that all participants gain a (new) role in the improved process. Nevertheless,

the facilitator should be well-prepared to argue that process improvement does not

lead to layoffs. A failure to convey this message convincingly could lead to a loss of

employees’ support and commitment to a Six Sigma project or a process improve-

ment initiative in general.

As organiz ...