Knowledge Management and E-Learning

328  ◾  Tim Howell

the business learning needs, can the expert be an instructor, participate in round-

table discussions, be on call to answer questions, or write an e-learning script? ere

are many options but you and the expert should decide what method the expert is

willing and able to accomplish. Not everyone is comfortable in front of a class or

video camera. So select a method that you and the expert are comfortable with to

clearly express verbally or in writing what the expert knows.

To illustrate the process of finding the right SME based on learning needs,

here is a brief, real-life excerpt from the International Space Station (ISS) Design

Knowledge Capture (DKC) project (Howell, 2009):

e NASA ISS program office was concerned about losing ...