7

Managing the Effort

“Six Sigma works if you follow the process. If Six Sigma is not working, you’re not following the process.”

—AlliedSignal Manager

In the previous chapters, we discussed why the holistic improvement paradigm is needed, examined its building blocks, looked at case studies of its implementation, and shared tips on how to get started. In this chapter, we address how to manage the effort over time to realize its promised improved performance and to sustain it for the long term. This phase is of critical importance because, without it, your improvement initiative will dissipate over time, perhaps as soon as within two years. The elements of this phase are introduced and discussed here.

Your improvement initiative is now underway, ...

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