O'Reilly logo

Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People by Joseph Michelli

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Index

Please note that index links point to page beginnings from the print edition. Locations are approximate in e-readers, and you may need to page down one or more times after clicking a link to get to the indexed material.

Access Alliance Network, 95, 97

Adaptability, 43, 255

Allen, Fred, 85

Allison, Melissa, 225

Alstead, Troy, 46, 209–210, 216, 217

Americas region, 135–136. See also Burrows, Cliff

Anderson, Brad, 31–32

Anderson, Ruth, 24

Applicants, 14–15

Appreciation, 118–120

Architecture, 140–141

Aristotle, 24

Armed Forces Network, 96, 97

Arsel, Zeynep, 137

Artistry, 17

Asokan, Shymantha, 128–129

Attention, 112

to innovation, differentiation, and relationship strengthening, 117–118

to names, 113–116

Autry, James, 5

Bader, Andrea, 29

the ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required