Leading Through Uncertainty: How Umpqua Bank Emerged from the Great Recession Better and Stronger than Ever

8

Be Available

The Lord doesn't ask about your ability, only your availability; and, if you prove your dependability, the Lord will increase your capability.

—Unknown

As a leader, you should always be available to your people, your customers, and your community. This is even more important when times are tough. When you disappear from view, people begin to worry, and when they begin to worry, they become distracted from the work at hand. Your organization will perform better when you're visible and available and exude confidence.

There are two ways to look at being available. One is that it means you're accessible, that both your associates and the public are able to contact you directly. The other is that it means not hiding from your constituents ...