Lean Office and Service Simplified

 

 

Contents

Introduction

Endorsements

1 Organizing by Value Stream

   Cross-Functional Teams Based on Value Stream

   Defining Roles by Value Stream within a Department

   Organizing Activities for Individuals by Value Stream

   Summary

2 Creating Standard Work for Office and Service

   Standard Work—What It Is and Its Purpose

   Elements of Standard Work

        The “What”

        Key Points—The “How” and “Why”

        Time and Timing

   Visually Displaying Standard Work

        Benefits

        Steps to Creating Standard Work

   Summary

3 Creating Flow in Office and Services

   Approaches to Flow in Office and Services

        Combining Activities

        Continuous Flow Processing with Multiple Roles

        Concurrent Processing

   Designing ...