March 2015
Intermediate to advanced
328 pages
7h 2m
English
AirWatch has significantly improved its support model over the recent years. The following table demonstrates the different support options available for your organization:
|
Feature |
Basic |
Enhanced |
Enterprise | |
|---|---|---|---|---|
|
myAirWatch (Web Support) |
Knowledgebase |
Full access |
Full access |
Full access |
|
Forums |
Full access |
Full access |
Full access | |
|
Documentation |
Full access |
Full access |
Full access | |
|
Reactive support |
Support channels |
Web and phone |
Web and phone |
Web and phone |
|
Support requests via web |
Unlimited |
Unlimited |
Unlimited | |
|
Support requests via phone |
10 calls/year |
Unlimited |
Unlimited | |
|
24 x 7 response times for severity 1 |
Yes (1 hr) |
Yes (30 min) |
Yes (30 min) | |
|
Weekend response times for severity 2 |
No (5 x 12) |
Yes (2 hr) ... |
Read now
Unlock full access