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Learning AirWatch by Mark Dunkerley

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Support options

AirWatch has significantly improved its support model over the recent years. The following table demonstrates the different support options available for your organization:

 

Feature

Basic

Enhanced

Enterprise

myAirWatch (Web Support)

Knowledgebase

Full access

Full access

Full access

Forums

Full access

Full access

Full access

Documentation

Full access

Full access

Full access

Reactive support

Support channels

Web and phone

Web and phone

Web and phone

Support requests via web

Unlimited

Unlimited

Unlimited

Support requests via phone

10 calls/year

Unlimited

Unlimited

24 x 7 response times for severity 1

Yes (1 hr)

Yes (30 min)

Yes (30 min)

Weekend response times for severity 2

No (5 x 12)

Yes (2 hr) ...

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