CHAPTER 1

Professional Communication and Authentic Leadership

The greatest problem with communication is the assumption that it has taken place.

—George Bernard Shaw

Here are some of the characteristics of the worst leaders according to an Harvard Business Review article titled “Ten Fatal Flaws That Derail Leaders,” by Jack Zenger and Joseph Folkman, CEO and president, of Zenger/Folkman, which is a leadership development consultancy. Zenger and Folkman found that the worst leaders:

Lack energy and enthusiasm. They see new initiatives as a burden, rarely volunteer, and fear being overwhelmed. One such leader was described as having the ability to “suck all the energy out of any room.”

Accept their own mediocre performance. They overstate the difficulty ...

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