CHAPTER 4

Managing People

People who produce good results feel good about themselves.

—Ken Blanchard

Managing people is the forefront of the four functions of management: controlling, leading, organizing, and planning. While all of these functions fall under management, they have their own important component that encompass the discipline of leadership. While leadership falls under the auspice of management, it has risen to a level that has developed into its own area and discipline among both academics and leadership experts in the workplace.

Planning is setting and attaining goals. You have planned well your entire life, but the focus here is on conscious and proactive planning. When having to be reactive, a plan to follow has already been ...

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