If you don’t know where you’re going, any road will take you there. A clear destination is necessary to guide the journey of change. Many change efforts falter because of confusion over exactly where everyone is expected to arrive. In the children’s book, Alice in Wonderland, Alice, who is confused anyway, asks the Cheshire cat which road she should take. The magical cat responds with this helpful reminder to pin down your goal first. Zoom in on the destination on your mental map, and then zoom out to pick the best path.
—Rosabeth Moss Kantor
The question most people ask today is “Why do people resist change?” Most people respond to this question with a feeling of uncomfortableness. One reason is that resisting ...
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