November 2007
Beginner
642 pages
15h 43m
English
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5.12. Transferring Calls
Problem
You want your users to be able to transfer calls.
Solution
Just add the t option to
their extensions in extensions.conf, like
this:
exten => 252,1,Dial(SIP/dutchs,10,t)
To transfer a call, press the pound key on your telephone, then enter the extension number. Asterisk will say "transfer" after you press the pound key, then play a dial tone until you dial the extension number.
Discussion
Giving your users mighty transfer powers is a nice thing, especially when they're helping a customer. Forcing a caller who has gotten lost to call back and navigate your digital receptionist a second time isn't a very nice thing to do.
See Also
Asterisk cmd Dial:
http://www.voip-info.org/wiki/index.php?page=Asterisk+cmd+Dial
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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