O'Reilly logo

Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations by Kent D. Seltman, Leonard L. Berry

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

CHAPTER 2PRESERVING A PATIENT-FIRST LEGACY

I could say “thank you” a thousand times, and still it would be inadequate to express the depth and breadth of my gratitude to the fine physicians, nurses, and support staff who attended my wife... during her recent surgical stay.

From my vantage point, three things in particular make Mayo Clinic unique and superior to all other health care facilities I have ever seen. First, the academic excellence and professionalism that is evident at every level. Second, the team approach to caring for each patient, with each doctor, nurse, and support staff contributing to the assessment, care, and recovery of each patient. And finally and of particular significance to us, the exemplary manner in which they give ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required