May 2008
Beginner
256 pages
7h 59m
English
book
Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations
by Leonard L. Berry, Kent D. Seltman
Content preview from Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations
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Index
Ackerman, Michael, 231–232
Administrator-physician partners, 103–116
Advocacy, 225
Anderson, James G., 103–104, 210, 233, 260
Appointment denials, 40
Arizona, Mayo Clinic in:
brand expansion, 200–203, 226–227
design of hospital, as mechanic quality clue, 167–168
hiring, 137–139
as medical destination, 72
Art program, 42
Attention to detail, mechanic clues, 169–171, 181–182
Authority to serve, employee, 31–37
Bartley, George, 61, 107, 109–110, 121–122, 134
Beck, Charles, 193
Behavior of physicians, 176–179
Best practices, of quality care, 235
Big ideas, execution of, 254–257
Board of governors, 99–100, 109
Boundarylessness of organization, 63–64
Bradenburg, Bob, ...
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