Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations

CHAPTER 5PARTNERING FOR LEADERSHIP

“I knew within the first 10 days that I’d made a mistake,” admits Jonathan Curtright, who is once again a Mayo Clinic administrator. Curtright was speaking of his experience in 2000 when he left for what seemed like his dream job. The newly appointed dean of the medical school at Curtright’s alma mater was a Mayo Clinic physician who was aware of Curtright’s administrative skills. He had offered Curtright a position as assistant dean for management in the university’s medical school. For Curtright and his family, this was like going home. His parents live in the city, and only a couple hours away is the farm that has been in his family since 1826. He and his wife met at the university as undergraduates. He holds ...