CHAPTER THIRTEEN
Banking Functions, Retail Banking and Laws in Everyday Banking
CHAPTER STRUCTURE
Section II Retail Banking—Nature and Scope
Section III Customer Relationship Management (CRM)
Section IV Laws in Everyday Banking
KEY TAKEAWAYS FROM THE CHAPTER
- Understand the basic banking terms.
- Examine the banking functions and obligations of banks to customers.
- Understand the scope and SWOT analysis of retail banking.
- Information on CBM in banking.
- Examine the laws in everyday banking.
SECTION I
BASIC CONCEPTS
Commercial banking activities can be broadly categorized as retail banking and corporate banking. Retail banking refers to the ...
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