CHAPTER THIRTEEN

Banking Functions, Retail Banking and Laws in Everyday Banking

CHAPTER STRUCTURE

Section I Basic Concepts

Section II Retail Banking—Nature and Scope

Section III Customer Relationship Management (CRM)

Section IV Laws in Everyday Banking

Chapter Summary

Case Study

Test Your Understanding

Topics for Further Discussion

KEY TAKEAWAYS FROM THE CHAPTER
  • Understand the basic banking terms.
  • Examine the banking functions and obligations of banks to customers.
  • Understand the scope and SWOT analysis of retail banking.
  • Information on CBM in banking.
  • Examine the laws in everyday banking.
SECTION I
BASIC CONCEPTS

Commercial banking activities can be broadly categorized as retail banking and corporate banking. Retail banking refers to the ...

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