Manager's Guide to Employee Engagement

Chapter 3The ABCs of Engagement: Why People Do What They Do

Even at a young age, I watched people around me, wondering what made them tick. I set out to answer one seemingly simple question: Why do people do what they do?

In the course of my studies, I took every class that might help me answer that question, psychology classes like abnormal, behavioral, organizational, clinical, developmental, adolescent, counseling, environmental, experimental, social, etc.

After exhausting every course in the psychology department, I had more questions than answers. So I broadened my field of study from psychology to include theology and philosophy. I found that every field of study had its own school of thought. From psychology, I gleaned that people were ...