Would Your Employees Drive Through a Blizzard for You?Manager vs. Leader“I Knew It Was Time to Leave When …”Two Views of Human Nature: Theory X and Theory YEngagement Starts with “I Do”The Engagement Wheel: Awareness, Alignment, ActionBecoming the “Best Boss Ever”W.H.I.P. Your Employees into EngagementFostering Loyalty, Trust, and HopePay It Forward: Invest in TrainingThe Importance of the Leader-Employee RelationshipManager’s Checklist for Chapter 2