September 2003
Intermediate to advanced
31 pages
39m
English
How Emotional Hot Buttons Affect Conflict

Conflict often feels uncomfortable because it stirs up emotional reactions that can be hard to deal with. That’s not to say you can’t get excited or passionate about your side of a conflict. The discomfort comes from negative emotions, which are triggered because the conflict has pushed a hot button. If you want to negotiate conflict effectively, you have to know what your hot buttons are so that you can disconnect the link between feelings and behavior. One way that CCL helps leaders figure out what their hot buttons are is to encourage them to keep journal notes about situations in which they feel angry, ...
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