September 2003
Intermediate to advanced
31 pages
39m
English
Content preview from Managing Conflict with PeersBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Key Point Summary
In any organization, conflicts are bound to occur between managers. Because they can’t be avoided, effective managers learn to manage them by examining three key issues. They assess their emotional “hot buttons” that trigger ineffective behaviors and make conflict difficult to manage. They examine their personal values and how those might conflict with what their peers find important. Finally, they assess their own and their peers’ power in the organization and learn how it influences the resolution of conflicts. Paying attention to these issues will help managers learn how to resolve conflict in a way that fosters and maintains effective working relationships.
There are several helpful tactics for approaching a conflict you ...
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I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.