At least a few times in my career, I’ve encountered people who told me, “I have a great boss.” These people don’t mean that they work for someone who is brilliant or who generates incredible results. They’re not referring to a leader who is on the cover of business publications because of his dynamic style and ability to generate positive publicity.

No, when they say they have a great boss, they mean something else entirely. Specifically, they believe their boss is great because he

• Encourages learning and growth as well as performance

• Holds them to a high standard of performance but helps them reach that standard

• Tailors his approach to their requirements, making adjustments based on the personality, experience, ...

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