O'Reilly logo

Mastering JIRA 7 - Second Edition by Ravi Sagar

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Installing JIRA Service Desk

In case you only want to use JIRA for support projects, you can download and install the JIRA Service Desk application. The procedure to install it is similar to that of JIRA Software, which we discussed in Chapter 1, Planning Your JIRA Installation. However, if you are already using JIRA Core or JIRA Software in your organization, you can still install the JIRA Service Desk application over your existing instance. Follow the steps mentioned here to install the JIRA Service Desk application on your existing JIRA instance:

  1. Download the latest version of JIRA Service Desk available. You will get a jira-servicedesk-application-3.1.7.obr file at https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk.application/versions ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required