5.1 INTRODUCTION5.2 PREDICTIVE ANALYTICS TECHNIQUES5.3 MACHINE LEARNING TECHNIQUES5.4 MODEL EVALUATION AND SELECTION5.5 CHURN PREDICTION, CUSTOMER LIFETIME VALUE, AND PROPENSITY MODELING5.6 MARKET BASKET ANALYSIS AND RECOMMENDER SYSTEMS5.7 PRACTICAL EXAMPLES: PREDICTIVE ANALYTICS AND MACHINE LEARNING IN MARKETING5.8 CONCLUSION5.9 REFERENCES