Mastering Microsoft Dynamics CRM 2016

What this book covers

Chapter 1, History of Dynamics CRM, covers the history of Microsoft Dynamics CRM and gives an overview of the functional entities of Dynamics CRM 2016, including the Sales, Service, and Marketing modules.

Chapter 2, Working with Sales, covers the Dynamics CRM Sales module, which supports the typical sales cycle followed in any organization. It automates the entire process, starting with the acquisition of a new Lead until its logical conclusion, in the form of either a lost or won opportunity. The Sales module in Dynamics CRM helps organizations provide effective selling capabilities. It helps the organization to track the sales activities and see their sales pipeline.

Chapter 3, Working with Services, explores the Service ...