Reinventing the Follow-up

A Business Case for Supporting New Hires After They Leave Class

Karen Steinhilber, Cathleen Forney, and Krista Sandstrom

This case was prepared to serve as a basis for discussion rather than an illustration of either effective or ineffective administrative and management practice. Names, dates, places, and data may have been disguised at the request of the author or organization.


Historically, Global Medical Company Cardiac Rhythm and Disease Management (CRDM) new hires attended three mandatory classroom trainings at intervals over 18–24 months, each time exiting to the field to complete the onboarding process. ...

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