NOT JUST A TECHNOLOGY, IT'S A STRATEGY
Bryan Chapman is one of our field's most venerable leaders. He balances research and pragmatic approaches in ways that make a true difference. Because my readers tell me they especially appreciate controversy and point/counterpoint articles, I'm particularly pleased Bryan has chosen a topic for which I was able to find a counterpoint author (please see Carla Torgerson's article). Herein, Bryan properly notes that, while learning systems are considered mainstream in many organizations, they have not become mission-critical business systems for many organizations. He posits that today's technology offers much greater organizational utility than we might realize if we were to take a much ...