Introduction

Microsoft Dynamics CRM 4.0 was introduced in early January 2008, and with it came the desire and greater ability for organizations to modify it to fit their particular needs.

This book covers not only how to leverage Microsoft Dynamics CRM as an application that can be integrated with other applications and extended and customized to fit your organizational needs, but also how to think about Microsoft Dynamics CRM as a platform that you can use for almost any purpose.

Feature enhancements to version 4.0, including the following, position it as a truly enterprise application:

• Support for SQL 2008

• Compatibility with 64-bit architectures

• Multitenancy and support for connecting without a virtual private network (VPN) via the Internet ...

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