Index

A

accelerators. See CRM accelerators

access options. See connection options

accessing

IFrames, 89

Microsoft Dynamics CRM layers, 13-16

application layer, 14-15

database layer, 15

platform layer, 15-16

Active Directory, configuring for Kerberos, 41-42

adapter publishers in process integration, 496

adapters

in BizTalk Server, 408-409

installing, 413-412

Scribe adapters

bounce-back, avoiding, 495

explained, 468-470

source and target definitions, 476-477

Agent Communications Panel, 204-208

changing customer information default form, 206

components of, 205

configuring Response Group Service integration feature, 206

creating custom buttons, 206-205

customizing, 205-206

installing, 205

requirements for, 205

aggregation, requirements for, 455-456 ...

Get Microsoft Dynamics CRM 4 Integration Unleashed now with the O’Reilly learning platform.

O’Reilly members experience live online training, plus books, videos, and digital content from nearly 200 publishers.