Chapter 12. Monitoring Dynamics CRM Using System Center Operations Manager
System Center Operations Manager (SCOM) is a crucial component in a Microsoft Dynamics CRM deployment. SCOM helps in optimizing and maintaining the Microsoft Dynamics CRM implementation. Microsoft Dynamics CRM consists of three tiers, and failure to maintain them (a common occurrence) can result in a poor end-user - experience.
This chapter shows you how to manage all the tiers using SCOM, and explains how to use Microsoft Operations Manager 2005 (MOM) or SCOM to maintain and optimize Microsoft Dynamics CRM performance.