Chapter 19. Direction of Microsoft Dynamics CRM

The fact that Microsoft has committed to the Microsoft Dynamics CRM application should be readily apparent from your reading of this book. They continue to position Microsoft Dynamics CRM as a platform and are continuing to leverage not only the partner community but also customers for new and interesting solutions that use Microsoft Dynamics CRM as a backbone technology. In addition, with the ongoing releases of accelerators, service updates, and related technologies for CRM 4.0, the current version continues to offer new and exciting feature enhancements.

So, the question is this: What ...

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