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Mobile Commerce
book

Mobile Commerce

by Esther Swilley
November 2015
Beginner to intermediate
81 pages
2h 1m
English
Business Expert Press
Content preview from Mobile Commerce

CHAPTER 5

Challenges to Digital Commerce

Improving the Digital Shopping Experience

Consumers have different shopping needs. Consumers also have different shopping options. Shopping with others or alone. Online searching, talking with employees, reading reviews. Large assortment of products, niche products, customized products. Digital, in store, catalog, mail order, television. To accommodate shopping needs, business offers consumers varying ways of shopping. However, retailers and consumers look at these channels differently. Retailers have a multichannel view, whereas consumers have an omnichannel view of the shopping experience.

Multichannel Marketing

The capability of offering the purchasing of products from more than one channel refers ...

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Publisher Resources

ISBN: 9781606498453