Chapter 2. Understanding Your Business
This chapter includes the following topics:
Defining your business-critical applications
Determining total cost of ownership
Defining your requirements
Prioritizing your applications
Methodology
To be successful in today’s competitive marketplace, organizations need an advantage, the kind they can get using Internet technology to solve critical business challenges. The modern IT professionals need to be as focused on business goals as they are on the technology. Customer-facing technology solutions have moved IT up the business value chain. The Internet has brought more and more applications into the business-critical space. Emphasis on customer satisfaction has made user availability of business-critical applications ...
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