Chapter 11. Business Aligning Case Studies
This chapter includes the following topics:
Case Study 1: Profiling the Business Transaction
Case Study 2: Defining SLAs
Case Study 3: Optimizing the Business Transaction
Case Study 4: Implementing QoS in a VoIP Environment
This chapter is composed of case studies that reinforce the material discussed so far in this book.
The first case study focuses more on the business side of the process and shows how to define and profile the business-critical application. It finishes up with a description of the characteristics learned and how they can be used in the ongoing process and future troubleshooting exercises.
The second case study shows how to take the information and relate it to produce a realistic service ...