Chapter 11. Business Aligning Case Studies

This chapter includes the following topics:

  • Case Study 1: Profiling the Business Transaction

  • Case Study 2: Defining SLAs

  • Case Study 3: Optimizing the Business Transaction

  • Case Study 4: Implementing QoS in a VoIP Environment

This chapter is composed of case studies that reinforce the material discussed so far in this book.

The first case study focuses more on the business side of the process and shows how to define and profile the business-critical application. It finishes up with a description of the characteristics learned and how they can be used in the ongoing process and future troubleshooting exercises.

The second case study shows how to take the information and relate it to produce a realistic service ...

Get Optimizing Applications on Cisco Networks now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.