November 2004
Intermediate to advanced
384 pages
10h 1m
English
Content preview from Optimizing Applications on Cisco NetworksBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Chapter 4. Service Level Management
This chapter includes the following topics:
Defining SLAs
Assessing your requirements
Profiling case study
Defining what to monitor
Application delivery now drives the business bottom line and represents the gauge of success or failure for the support organization. Monitoring and reporting this delivery becomes a necessity. Taking this as the basis of service level management (SLM), a service level agreement (SLA) can be defined as a set of criteria that must be met to satisfy the customer’s business requirements.
In this chapter, you not only learn the importance and limitations of SLAs, you also learn how to do the following:
Profile—. Define your required service levels based on both business and technical criteria ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.