TwoTHE TWO DIMENSIONS OF PERSONALITY: ASSERTIVENESS AND EXPRESSIVENESS
As you learned in the previous chapter, the two dimensions that form the basis of personality style are assertiveness and expressiveness. Below is a scenario that presents both dimensions.
Pam and Bruce work side by side in a call center. When asked to describe Pam, Bruce says, “She’s a great worker. She really gets things done. She speaks her mind, so you always know exactly where you stand with her. But she can be kind of bossy; she’s always telling me—well, telling everyone—what to do.” When asked to describe Bruce, Pam says, “Bruce is such a likable guy. You can tell he really cares about his coworkers. I’ve only known him for a couple of weeks, but I feel like I’ve known ...
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