May 2012
Beginner
256 pages
5h 23m
English
Content preview from Personality Style at Work: The Secret to Working with (Almost) AnyoneBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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TwoTHE TWO DIMENSIONS OF PERSONALITY: ASSERTIVENESS AND EXPRESSIVENESS
As you learned in the previous chapter, the two dimensions that form the basis of personality style are assertiveness and expressiveness. Below is a scenario that presents both dimensions.
Pam and Bruce work side by side in a call center. When asked to describe Pam, Bruce says, “She’s a great worker. She really gets things done. She speaks her mind, so you always know exactly where you stand with her. But she can be kind of bossy; she’s always telling me—well, telling everyone—what to do.” When asked to describe Bruce, Pam says, “Bruce is such a likable guy. You can tell he really cares about his coworkers. I’ve only known him for a couple of weeks, but I feel like I’ve known ...
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