Physician Alignment

Examples of SystemsStrategic Alignment Initiatives  ◾  115

practice managers, office staff, administrative personnel, System process engineers,

SummaCare staff, IT representatives, and operations analysts. Key team members

received training on medical home models through participation at PCMH confer-

ences (e.g., sponsored by American Academy of Family Physicians) and site visits to

certified PCMH programs (e.g., Geisinger).

e participants of the initiative developed common principles for PCMH,

including fundamental concepts of primary care (access, coordination, and com-

munication), as well as new approaches for care delivery (including enhanced access;

physician-directed, team-oriented practice; quality and safety monitoring). Using

a qualit