Since the inception of Community Cloud, Salesforce Knowledge has been a cornerstone in many of the communities that have been built on the Salesforce platform. Whether for customers looking for self-service troubleshooting help, partners needing documentation on a process, or employees seeking information on release notes for their own product, knowledge articles have often been the means to provide relevant information to community members.
For those who have managed an internal knowledge base in classic or Lightning Experience, much ...
