April 2026
Intermediate
298 pages
7h 11m
English
Content preview from Practical Salesforce Agentforce Playbook
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4
Creating a Room Booking Agent
In the previous chapter, we toured the Agent Builder interface, mastering the declarative tools required to construct an agent. We learned how to define Topics to classify intent, register Actions to perform tasks, and write Instructions to guide the Atlas Reasoning Engine. We also practiced the iterative cycle of configuring, testing, and refining that is central to agent development.
In this chapter, we will move from exploring the tools to applying them in a comprehensive, real-world scenario. We will build a sophisticated Room Booking Agent from the ground up. This case study represents a significant step forward in complexity. Unlike simple Q&A bots, this agent must orchestrate a transactional business process. ...
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