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Practical Salesforce Agentforce Playbook
book

Practical Salesforce Agentforce Playbook

by Lars Malmqvist
April 2026
Intermediate
298 pages
7h 11m
English
Packt Publishing
Content preview from Practical Salesforce Agentforce Playbook

Index

A
API names
significance105
Access Agentforce Default Agent33
Acronym Problem175
Action
assigning, from Asset Library55
attaching, to Topic56
inputs, configuring57, 58
instructions, configuring57, 58
outputs, configuring57
types55
Agent Actions library
role55
Agent Analytics dashboard220
engaged sessions221
error rate224
latency224
moments223
North Star metrics222, 223
Observability suite, navigating220, 221
quality scores223
total sessions221
Agent Builder
accessing35
accessing, through Agentforce Studio42 – 44
interface controls, for effective development50
interface, navigating42
panes45
Agent Builder (Beta), interface
Agentforce assistant67
Agentforce assistant, previewing67
Canvas and tabbed editing66, 67
Explorer panel65
previewing ...
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Publisher Resources

ISBN: 9781806389230