April 2026
Intermediate
298 pages
7h 11m
English
Content preview from Practical Salesforce Agentforce Playbook
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7
Establishing Data Foundations with Data Cloud
In the previous chapter, we focused on the execution layer of the agent. We built sophisticated flows and bulkified Apex actions that allowed our Room Booking Agent to perform tangible work. It can now create records, update statuses, and orchestrate business logic securely. The agent has hands.
However, an agent that can act but cannot reason over your enterprise knowledge is severely limited. While our agent can book a room, it currently lacks the context to answer qualitative questions. If a user asks, "What is the cancellation policy for the executive boardroom?" or "Am I allowed to bring catering into the quiet zone?", the agent will fail. It cannot query a structured database field for these ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.