
83
Chapter 7
Quality Management
The overall purposes of quality management are (1) satisfy-
ing customers, (2) conforming to requirements, (3) achieving
tness for purpose, and (4) ensuring products or services are
t for use. All these activities or tasks are required to make
sure an organization’s products or services satisfy all needs
for which they are intended (as documented in the statement
of work) from the perspectives of processes and the people
needed to make quality an effective and efcient aspect
of successful project completion. Management oversight is
included as a special interest component of this knowledge
area because executiv ...